What is No Show?
Town Car Brazil has the real time monitoring team for all services running, so you can contact the center or our emergency line at (41) 9776-6717 to know the status of running service, we advise you to contact our call center to perform any necessary requests, only contact directly with the driver in emergency situations, as they may engage in other services and are instructed to not answer the phone when driving.
How to Cancellation Reservations?
When performing scheduling, Town Car automatically reserves the vehicle and driver to stay at your disposal during the requested period, the vehicle is blocked at your disposal:
Up to 72 hours prior to booking – No charge
Less then 72 hours prior to booking – 50% Charge
Less then 24 hours prior to booking – 100% Charge
No-Show – 100% Charge
- Our vehicles do not travel on dirt roads.
- Smoking or consuming alcoholic beverages in vehicles not allowed.
- Luggage is to be transported only in the trunk.
- It is not allowed to carry baggage in the car cabin.
- Limit to (3) passengers per executive car.
- Limit to (6) passengers per executive minivan.
- Limit to (15) passengers per executive van.
- Airport Transfers has a 1hr ½ service window.
- The Transfer starts when the driver reports the airport and ends upon arriving at the destination.
- Additional R$ 65.00 after exceeding tolerance of 1 hour and ½ this service window.
- Delay Tolerance for departures from other locations (except airport)
- 30 Min – Additional R$ 65.00 after 30 min.
- Unscheduled stoppages on trips- Additional R$ 65.00 per stop.
- Standby Driver Cost: R $ 65.00 per hour.
Hour and Mile/KM Package per Vehicle:
- 5H package – 50KM.
- 10H package – 100KM.
- So basically, when hiring hourly package, you get 10KM per Hour.
- Overtime varies according to the choice of vehicle – between R $ 40,00 to R $ 65,00 hour.
- Overtime is counted after exceeding the package hired.
- If Extra charges are generated in a job, it will be billed after completion of service.
Town Car Operates from it´s home based garages in São Paulo and Curitiba. Our Call Center is located in Marlboro Massachusetts USA which handles calls and office work. We do not operate in Rio de Janeiro.